Sector · online retail
The order is the beginning, not the end.
Behind every order are stock, shipping, invoicing, questions and returns. And since June 2025 the Accessibility Strengthening Act (BFSG) applies to many shops. Whether it affects yours, we are happy to check honestly – without panic.
One order, five stations
Where does it snag after the click?
- 01
Shop & accessibility
How it usually goes
A theme that looks good but cannot be used with a keyboard or screen reader.
How it could go
A shop tested against WCAG – by hand, not with an overlay plugin.
- 02
Order & shipping
How it usually goes
Order in the shop, label in the shipping portal, stock in a spreadsheet – typed three times.
How it could go
The order creates label, stock booking and invoice in one step.
- 03
Questions & returns
How it usually goes
“Where is my parcel?” by e-mail, Instagram and WhatsApp – answered by hand every time.
How it could go
One inbox for all channels, shipment status automatic, returns by link.
- 04
Repeat purchase
How it usually goes
Whoever bought once never hears from the shop again – or gets advertising without consent.
How it could go
Newsletter only with confirmed consent, stamp card in the wallet, review request after delivery.
What we build then
We sell online ourselves.
meaqam is our own online shop – we test every workflow there before recommending it to clients. On top come shops and catalogues for clients in Germany and Switzerland.
Built in this sector
Other sectors
Your sector is not listed? We work for businesses and organisations of every kind – these pages only show where we are especially deep in.
Next step
Let us count your handovers together.
Twenty minutes: you describe how a job runs through your company, we show which steps a system takes over.